1. Information we collect
We may collect information you voluntarily provide, including your name, email address, mobile phone number, and the details of a customer-service request. We may also collect limited technical information needed to operate and secure our website.
2. How we use information
We use information to respond to inquiries, provide requested customer support, maintain service quality, protect our website, comply with applicable law, and communicate with you as permitted by your choices.
3. SMS and mobile information
If you separately and voluntarily select the SMS consent checkbox, we may send customer-care text messages such as support responses, service-request updates, or account assistance. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
We do not share mobile information, text-messaging originator opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. This restriction excludes text-messaging originator opt-in data and consent; that information will not be shared with any third parties except service providers that support delivery of the messaging program and are bound to protect the information.
4. Information sharing
We do not sell personal information. We may disclose limited information to service providers that perform services on our behalf, when required by law, to protect rights and safety, or in connection with a business transaction. Service providers may use information only to perform services for us.
5. Data security and retention
We use reasonable administrative, technical, and organizational safeguards. We retain information only as long as needed for the purposes described in this policy or as required by law.
6. Your choices
You may decline to provide optional information. You may opt out of SMS messages at any time by replying STOP. You may request access, correction, or deletion of personal information by contacting us.
7. Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
8. Changes to this policy
We may update this policy from time to time. The effective date above identifies the latest revision.
9. Contact us
Questions may be sent to support@escapadeusa.com or mailed to ESCAPADEUSA INC, 4300 Lakeville Road, Geneseo, New York 14454. You may also review our Terms & Conditions.